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Frequently Asked Questions

Home Frequently Asked Questions

Web Design

New around here ? Start With the Basics

What is exactly custom web design?

When we design your website its design is unique or one of a kind. If you prefer to have a template-based website then you may want to visit our Website Shop.

How long will it take for my web site to be designed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavor to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

Will my website design be ``Search Engine`` friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

Why I have to choose PND Developing Services?

There are thousands of web designers – most advertise on the Internet trying to persuade you to place your website design in their hands. Which web designer should you choose? What knowledge should your web designer have? Which website design company should I choose?

Are there hidden costs associated with web design services?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

Do you redesign existing websites?

Yes, we do. We can redesign, retaining your company corporate style or we can redesign to give you a completely new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation – we can redesign your website to take advantage of the latest web technologies.

How many pages can I have on my web site?

As many as you like. From a search engines point a view – The more the better!

I need a new website, but I can not afford to pay for a custom design.

Absolutley! We offer website solutions for every budget and every business size. You can pick a template from Our Template Gallery

Still not sure of what type of website you need? Call or contact us and we will be more than happy to assist you.

What is the best way to send design notes?

You can send your notes when posting an order. They may also be placed in the design file itself. Whatever is most convenient for you.


New around here ? Start With the Basics

Once my website is completed - what aftersales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date.

How long will it take for my web site to be designed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask GCW to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.

We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news.

Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

What do I need to achieve more customers?

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

In what format you need words and photographs about my business?

It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

I already have a website and I need it updating, can you help me?

Yes, we would be happy to look at you existing website and give you a quote for updating it.

What is a Domain Name?

A Domain name is a word for example “www.pnddesign.com” users enter in their address bar of an internet browser to visit a specific web site.
We use domain names instead of IP addresses because most people find it easier to remember a name rather than a series of numbers.

What is a SSL Certificate and why do I need one?

An SSL certificate is a digital certificate that authenticates the identity of a Web site and encrypts information sent to the server using Secure Sockets Layer (SSL) technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key.

An SSL certificate contains the following information:

The certificate holder’s name
The certificate’s serial number and expiration date
A copy of the certificate holder’s public key
The digital signature of the certificate-issuing authority

PNDDesign.com will help you to determine if your website will require a SSL Certificate.

I need a custom built website but we are on a tight budget, can you help?

Absolutley! PNDDesign.com specializes in designing custom built websites for small and medium sized businesses. Even if you are on a tight budget we can still help. All you have to do is contact us for a free web design quote.

Before you contact us with your ideas please remember the following

  1. You will need to let us know how much you plan on spending on a website.
  2. We will give you a recommendation based on your budget.
  3. We will put your web design quote in writing in a comprehensive format.
  4. If you are planning on having the next greatest thing on the web, and you want an online money machine, then you may want to re-evaluate your business plan and give us a more realistic design request.
  5. You must remember that your website is as popular as the product or service that you have to offer, and the content that you provide. For example, if you are a retailer, but your catalog prices are high, then you will probably not make very much money online, however if you are a retailer and you sell a unique item or service or your retail prices are a great deal then your chances are much greater of having successful website.

What is RSS or a RSS site feed?

RSS (Really Simple Syndication) is a family of Web feed formats used to publish frequently updated content such as blog entries, news headlines, and podcasts. An RSS document (which is called a “feed” or “web feed” or “channel”) contains either a summary of content from an associated web site or the full text. RSS makes it possible for people to keep up with web sites in an automated manner that can be piped into special programs or filtered displays.

Most modern internet browsers such as Internet Explorer 7, Firefox and Safari have built in RSS readers while older and obsolete browsers such as Internet Explorer 6 and Netscape browsers do not support RSS formats. Users with older browsers must install third party Feed Readers in order to enjoy the benefits of RSS.

I am having trouble with my email, can you help?

Sure! The following tutorial will help you set up your personalised email account using your favorite email client.

What is an IP Address?

An IP address (abbreviation for Internet Protocol Address) is a unique address that certain electronic devices use in order to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP)—in simpler terms, a computer address. Any participating network device—including routers, switches, computers, time-servers, printers, Internet fax machines, and some telephones—can have their own unique address.

Do I need an SSL Certificate for my E-Commerce enabled website?

Depending on how your website payments are being processed you may need a SSL Certificate. If your website payments are being processed on a third party website such as PayPal Website Payments, or 2CO.com, you will not need an SSL Certificate, However if your website transactions are being processed through your e-commerce application, then you will definitely need a SSL Certificate for your website.

How much does it cost to get an e-commerce enabled website?

The cost of an e-commerce website really depends on the features, functionality, and design of your website. We have many plans and solutions that will fit any budget. So choosing the right e-commerce solution for your business is an important choice that you should make. We have listed the types of e-commerce plans available to our clients including the prices and features of each solution.


If you would like us to implement the sIFR technique, please specify where sIFR should be used and provide us with the corresponding font(s). Please note that it is not possible to use sIFR in the navigation or for multi-lined elements.

Email Templates

New around here ? Start With the Basics

Why do we use table-based coding for the email templates?

We use tables for email templates to ensure maximum compatibility with as many email clients as possible, even for those email clients that do not support CSS or cannot load images. An email template marked up with tables is sure to be displayed correctly for all your customers.

What are the main restrictions for the email templates design?

Due to the limited possibilities of using CSS in email clients, here are the following design requirements:

Please note that the text laid over the pattern background will be made as an image. The editable HTML text can be laid over the solid color backgrounds only;
try to avoid placing elements one over the other, e.g. the button is placed over the background image. Otherwise, such elements will be made as one image.

What is the required width of an email template?

The optimal width is from 600px to 700px.

Which fonts are better to use?

Web fonts without effects are preferable. Any other fonts will be included into images.


New around here ? Start With the Basics

What is Web Hosting?

Web Hosting (also known as Web site hosting or Web hosting) is the business of housing, serving, and maintaining files for one or more Web sites. In a sense, you rent space on a computer to hold your Web site. Your host, the computer where your Web site files are stored, assigns an address (IP) for your files to your domain name so that anyone can find your Web site on the Internet by typing in your domain name.

Can you provide all our web design and hosting services?

Can you provide all our web design and hosting servicesYes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

Can I move my website to another supplier to host it if I wish?

You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on cd. This copy of your website is for your retention.

Do I need a database on my website?

This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

How do I choose the correct web hosting plan?

In order to choose the right hosting plan, you need to consider a few factors:

How was your Web site designed? For example, if you designed an ASP or ASP.NET Web site, you need a Windows hosting plan. If you have a Web site that uses CGI or PHP, you need a Linux hosting plan. If you are unsure of what type of hosting plan that you will need, you may ask us here.
How much traffic or how many visitors do you expect monthly? The more visitors or traffic you expect on your site, the higher the bandwidth you need.
How large is your site? If you plan on having a large site with much multimedia content, you probably need additional disk space and bandwidth.
If you plan to use a SQL Server (MS SQL) Database or an MS Access database, you must have a Windows hosting account. If you plan to have a My SQL database, you can use either a Windows hosting account or a Linux hosting account.


New around here ? Start With the Basics

Will my website design be ``Search Engine`` friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

What is Search Engine Optimization or SEO?

SEO are specialized techniques used to optimize your web site, to be Search engine friendly and increase your chances of placing well in search results.

Without proper optimization, the chances of placing highly in Search engine results (SERPs) for the keywords important to your business, are low.

``Organic Seo`` or ``Natural Seo``

Organic Seo placement in search engine results (SERPs) means that the site naturally displays well in search results. With no need for paid inclusions, PPC advertising, or sneaky tricks often employed by black hat SEO practitioners to try and fool mother Google.
A site that has good organic placement is likely to be more stable in its long term search engine positions, with less likelihood of position changes due to new algorithms, frequently applied by Google, MSN and Yahoo
We always strive for strong organic placement.
More about Organic SEO

``Ethical Seo`` White hat SEO Vs Black hat SEO

What is Ethical SEO? (Aka: “White Hat SEO”)
Ethical search engine optimization, in short:, is to follow guidelines and accepted standards to search engine optimize a web site. Which means we don’t use any tricks or cheats that are sometime employed by “Black hat” practitioners. The end result of Ethical or “White Hat SEO” is often stronger positioning that is much longer lasting, and can withstand frequent changes made to algorithms.
Black Hat Optimization on the other hand, uses optimization strategies that can sometimes result in faster results, but most often are not long lived. Some Black Hat strategies can result in being penalized, or even permanently banned by some major search engines and directories.
White Hat Optimization is the only way to go, don’t take the risk of having your site banned.

What is Black hat SEO?

Black hat optimization often employ “Tricks” such as hiding white text on white background, spamming keyword tags with hundreds of keywords, or cloaking, these black hat methods may appear to be a good thing, and in the past did fool the Search engine’s.
Today, the Search engine’s look for these cheats and penalize your site for their use.
We don’t employ cheats or tricks to fool the Search engine’s, we use approved techniques that meet Google’s

My site shows up in search results, but not for the keywords I want.

Again, there are specialized techniques involved in optimizing a site to place well in SERPs (Search Engine Position) for specific keywords. It is not just a matter of using dozens or hundreds of keywords in your meta tags, as a matter of fact, this can have negative results.

Why is my site not showing up in the search engines?

This is the most common FAQ we are asked

There can be many reasons a web site doesn’t show up, or display well, in search engines results.
Any of the following can affect on your web sites search engine positioning, and web traffic.

You may not be using a search engine optimized web design.

Your site may not be readable by the engines.

May be missing information critical to properly index your webpage.

Use of some scripts can prevent search engine spiders or bots from crawling your web site or reading its content.

Hopefully your site has not been banned or penalized by the Search engine’s for some black hat trick.

Not been properly submitted.

Note – Repeated submissions to search engines will not help.
Never employ a service which automatically or manually submits your site to search engines more than once, this is unnecessary, and can be considered spam by some engines and major directories

My site shows up in search results, but not for the keywords I want.

Again, there are specialized techniques involved in optimizing a site to place well in SERPs (Search Engine Position) for specific keywords. It is not just a matter of using dozens or hundreds of keywords in your meta tags, as a matter of fact, this can have negative results.

Keyword research & SEO

Keyword research has a huge affect on web traffic, without knowing what the public search for and what search phrases they use, how can you expect to capitalize on potential web traffic?
We research all your most important keywords for each page you want indexed, and highly listed in engines.
From there we now know what keyword phrases are most searched for, and which are a waste of time.

For example if your selling “Canadian Made Widgets”

Our research might show that the phrase
“Canadian Made widgets, ” is never searched for.
“Widgets made in Canada” is searched 200 times a day.
Obviously we then want to use the keyword phrase “Widgets made in Canada”

Our keyword research experts can help identify the best keywords to target for your business.

What is search friendly design?

Search friendly design means, to make a site that is easy for the search engines to read and index.

Search engines can’t read or index some of the following:

Flash animation

Java Scripts

PHP or data base driven content, and have a hard time properly indexing these pages.

Poison words and stop words, some words may cause your site to be penalized for inappropriate content.

Many engines and directories hate Automated Submissions, many consider them SPAM and may ban your domain for their use.
There are many aspects to consider, in order to achieve the “Top of the List” on Google, MSN and Yahoo. If your site is not search friendly and your not getting the traffic you want, let our optimization experts help redesign your site to offer the best chance of top positions.

Do search engines still use meta tags?

SEO’s are in disagreement on which meta tags are used by which engines and how much weight the engines place on meta tags.

The best advise we can provide is to always include meta tags, but do not abuse them by attempting to stuff them full of keywords not present on the page.

There is never any harm in including well formed, relevant meta tags.

How to achieve top 10 search results?

“How do I achieve top 10 search results?”
To achieve top 10 search results your site should follow these general rules.

Search engine friendly web design is a must

Flash web sites can’t be read by search engines

Java script navigation should be avoided or used as secondary navigation

Conduct extensive keyword research and include it in your content

Build back links aka inbound links to your site to help build Page Rank (PR) and improve search results

Relevance, strive to make your site the most relevant to its keywords in the search engine index

Black hat, never employ deceitful methods to fool search engines or visitors


New around here ? Start With the Basics

What is a mobile application?

A mobile application is a program which has been developed for use on mobile devices. These applications are made available to device users through the manufacturer’s virtual shop eg iPhone App Store or Android Market. Applications can be developed for any purpose from games and calorie counters to maps and payment systems.

What platforms do you develop for?

Here at PND Developing, we develop apps for iPhone, Android, Symbian and Blackberry, meaning that we can help you reach a wide audience.

Why should I choose PND Developing?

When you choose PND Developing, you can rest assured that your application will be developed by highly-skilled and experienced professionals. Any work undertaken by us will be to the highest possible standards and completed to your absolute satisfaction.
Learn more about what we can do for you.

Request a Call Back


Are you ready to take your business to the next level by making an investment in a web design, web development, or Internet marketing project?

Call (608) 535 - 9919